Refund policy

Last Updated: July 24, 2026

At Dropify, customer satisfaction is important to us. We carefully inspect every order before dispatch to ensure you receive the correct product in excellent condition. To protect both our customers and our business from fraudulent claims, we maintain a strict Return, Refund & Exchange Policy.

Eligibility for Returns

Returns are accepted only under the following circumstances:

  • You received the wrong product.
  • The product received is significantly different from the product displayed on our website.
  • The product arrived faulty or defective.

Returns requested for any other reason will not be accepted.

Return Request Deadline

Any return, exchange, or damage claim must be reported to Dropify within 24 hours of receiving your order.

Claims submitted after this period may not be accepted.

Mandatory Unboxing Video

To process any return, exchange, or damage claim, customers must provide a clear, continuous, and unedited video of the parcel being opened from the moment the sealed package is shown until the product is fully unpacked.

This requirement helps us verify the condition of the package upon delivery and protects both our customers and Dropify from fraudulent claims.

Claims submitted without a valid unboxing video may be declined.

Product Inspection

All returned products are subject to inspection by our team before any refund, exchange, or store credit is approved.

The product must:

  • Be unused and in its original condition.
  • Include all original accessories, manuals, tags (where applicable), and original packaging.
  • Pass our inspection process.

Dropify reserves the right to reject any claim if the product shows signs of use, damage caused after delivery, missing components, or evidence of misuse.

Faulty or Defective Products

If a product is found to be faulty or defective after inspection:

  • We will provide a replacement, subject to stock availability.
  • If a replacement is unavailable, we will issue a Dropify Store Credit or Voucher equal to the purchase value.

Cash refunds will not be provided for out-of-stock replacement items.

Incorrect Orders

If you receive the wrong item due to an error on our part:

  • We will arrange an exchange for the correct product.
  • We will reimburse the reasonable shipping charges incurred for the return (where applicable).

Refund Policy

Refunds are only considered when required by applicable law or where Dropify determines that a refund is the appropriate resolution.

In most approved cases where a replacement is unavailable, customers will receive Store Credit or a Voucher instead of a cash refund.

Non-Returnable & Non-Refundable Items

We do not accept returns or refunds for:

  • Change of mind.
  • Ordering the wrong product.
  • Not liking the product after delivery.
  • Finding the product elsewhere at a different price.
  • Personal preferences regarding colour, size, or design when the correct product was shipped.
  • Clearance, discounted, promotional, or sale items (unless they arrive faulty or we shipped the wrong item).

If you have specific colour, size, or other preferences, please mention them in the Order Notes during checkout or contact us on WhatsApp before your order is dispatched. We will do our best to accommodate your request where possible.

Warranty

Warranty is available only for products where it is explicitly mentioned on the product page.

For most products, warranty claims are handled directly by the respective manufacturer or brand. However, customers should contact Dropify first, and our team will guide and assist throughout the warranty process to the best of our ability.

Warranty does not cover:

  • Normal wear and tear.
  • Accidental damage.
  • Improper use or misuse.
  • Damage caused by unauthorised repairs or modifications.

Fraud Prevention

Dropify reserves the right to refuse any return, exchange, refund, or warranty claim if:

  • Required evidence is not provided.
  • The mandatory unboxing video is missing or appears edited.
  • The returned product fails inspection.
  • The claim is determined to be false, misleading, or fraudulent.

Contact Us

If you believe your order qualifies for a return, exchange, or warranty claim, please contact our customer support team within 24 hours of delivery with your order number, a description of the issue, supporting photographs (if applicable), and the required unboxing video.

Our team will review your request and provide the appropriate next steps as quickly as possible.